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Quality Management at Gold Key Services

Continuous improvement is the goal of any successful
Quality Management Program.

Quality management at Gold Key Services ensures that our services, our drivers as well as our vehicles meet the standards and demands of our customers.

This is ensured by a variety of quality assurance measures,
which are process components e.g.:

  • Regular temperature checks
  • Validation & calibration of measuring equipment
  • Internal as well as external training of drivers & employees
  • Regular checks of process compliance
  • Quality assurance process design
  • Monitoring & documentation of KPIs & interfaces
Zeitkritischen Sendungen per Terminabholung

For your time-critical shipments, we have the solution via appointment pickup and delivery.

„We are also happy to carry out same day delivery (same day logistics) and appointment pick-ups and deliveries for you. This will help you score points with your customers. The trained drivers of our logistics network will pack your blood and tissue samples or other transport goods in suitable and, depending on requirements, temperature-controlled load carriers and ensure that they reach you safely and promptly.“

Quality Officer
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Our Services for you

Our regular PickUp-Tour drivers wear name tags and are your daily point of contact.
They are happy to provide documentation that proves their competence in the handling of dangerous goods and data protection.

The implementation of new requirements of the ADR (European Agreement concerning the International Carriage of Dangerous Goods by Road) and the RiliBÄK (Guideline of the German Medical Association for the Quality Assurance of Laboratory Medical Examinations) are of course also an integral part. Our quality management meets all requirements according to ISO 9001:2015 and is certified by TÜV Süd.

We are dedicated to a process of constant quality improvement, allowing us to provide logistical solutions dynamically and competently
to meet our clients needs. Their satisfaction is reflected in the positive feedback of our external assessments.

Should you require further information or would like to make suggestions, please do not hesitate to contact us!