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Useful Knowledge

FAQ – Everything about logistics

Here you will find answers to questions about our sample service, medical logistics, hazardous goods consulting and much more.

By whom are the courier trips carried out?
The courier runs are carried out by our own driving service and by local partners with well-trained staff. Read more here.
Why is transport/logistics necessary in preanalytics?
The laboratory sample must be transported as quickly as possible and in the correct temperature range from the time the sample is taken, through the pre-treatment of the sample prior to analysis, to the evaluation of the results.

The framework parameters of the transport as well as your requirements for the results must correspond with the preanalytical concept. This is the only way to ensure reliable analysis. Read more here (transport service).
Is there the possibility of real-time temperature recording?
Yes - the data is stored electronically and is thus available online for monitoring. This allows us to intervene if necessary, when the defined temperature range or time is exceeded. Data loggers developed specifically for Gold Key Services can send online alerts when a temperature recording approaches the limit range before it is exceeded. Read more here (Process Integration & Optimization).
What about online package tracking?

Online tracking is provided by Gold Key Services through modern IT.

  • App support for drivers
  • ERP reporting tool
  • Interfaces for connection to your laboratory/QM/logistics software.

also applies to express transports. Read more here (Driver App).

Do Gold Key Services drivers and staff have medical expertise?
Gold Key Services is only a medical transportation service, so the employees do not have medical expertise. However, they are extensively trained in all necessary areas regarding the transport and handling of lab specimens and receive ongoing training to stay on track. Through this process dangerous goods regulations can be complied with and the compliance of cold chains can be guaranteed. Read more here (Quality).
What is ADR?
ADR refers to the European Agreement on the International Transport of Dangerous Goods. It contains regulations for road transport regarding packaging, load securing and labeling of dangerous goods. (Cf. source: Read more here (Sample & Pharmaceutical Logistics).
What are exempted samples?
The term "exempted samples" is used in two areas. On the one hand, samples can be exempted according to the classification in the dangerous goods law ADR. This occurs when the samples are non-infectious and therefore non-hazardous. On the other hand medical samples may be exempt from duties under customs and tax law. Read more here (Sample & Pharmaceutical Logistics).
What is UN 3373 Category B?
Biological substances basically belong to Class 6.2 (Infectious Substances) under the dangerous goods law. An infectious substance that does not meet the criteria for inclusion in Category A will be placed in Category B. The criteria are that the substance is carried in such a form that it may cause permanent disability or life-threatening or fatal disease in otherwise healthy humans/animals if exposed. (Cf. source: Read more here (Sample & Pharmaceutical Logistics).
Is dry ice dangerous?
There are dangers associated with handling dry ice. Dry ice is frozen carbon dioxide and colder than -78,6°C. When this temperature is exceeded, the dry ice sublimates. This means that it changes from a solid to a gaseous state. Direct contact with hands or eyes can cause severe cold burns and there is a risk of suffocation. Therefore, gloves and safety glasses should always be worn when handling dry ice.

Gaseous carbon dioxide is heavier than air and therefore settles to the ground. If larger quantities of the gas are inhaled, it has a harmful effect on the health and can even be suffocating. For these reasons, caution is advised when handling dry ice!

When ordering in our IcePenguin dry ice store, you will receive instructions on how to use the dry ice in the best possible way. With the help of the instructions, the dry ice can be used appropriately for all purposes. Click here for more information (Dry ice store).

If you have any further questions, please do not hesitate to contact our customer service,
which can be reached at +49 (0) 62 21 / 3 39 39-10.

Terms and conditions for logistics services extending beyond transport and storage

ADSp conditions of carriage within Germany

CMR for international road transport in accordance with German Civil Code